Everything’s included.
$49 an agent.
The internal service desk for IT, HR, and ops — with the SSO, SCIM, audit, approvals, and AI that Zendesk and Jira gate behind Enterprise tiers, in the base plan.
No card. We'll email you when your spot opens. Early access opens August 2026.
Founding customers get a direct line to the team, priority onboarding, and roadmap input. The first 10 lock in 15% off for life.
$9,684
Saved per year vs Zendesk Suite Professional at 10 agents
0
Features gated behind a higher tier
3
Free agents forever, no card required
The Enterprise tax, itemized.
Every capability a security review asks about — included in the $49 base plan. Here is what everyone else gates it behind.
At 10 agents vs Zendesk Suite Professional — see the full savings here.
$49 / agent / month. All of it.
No tiers. $0 overage, ever.
- 24 permission keys
- 5 automation triggers
- 12 automation actions
- 3 AI adapters + any OpenAI-compatible endpoint
- Unlimited requesters
- Audit + SIEM on every plan
What changes when essentials are included.
Business outcomes IT and ops leaders are measured on, without bolting on a second product or upgrading mid-contract.
Pass security review without an upgrade
SAML, SCIM, audit log, GDPR erasure, and SIEM export are part of every paid plan. Procurement gets the answers up front.
Cut time-to-resolution
AI deflection answers common requests at intake. SLA, automations, and approvals route the rest without manual triage.
Automate repetitive service requests
Intake routing, approvals, status transitions, and notifications run as code. The work that doesn't need a human stops reaching one.
See how teams run it: internal IT helpdesk, employee request management, and approval workflows.
The whole platform, not just an inbox.
The request inspector, the queue analytics, and the start of an agent’s day.
Reply, note, and resolve in one panel. Evee, the built-in assistant, has already summarized the thread, suggested triage, and drafted the reply.
SLA, MTTR, backlog, deflection rate. Export the view you're looking at — PDF, PPTX, or CSV. Same filters, same week.
The day starts on one screen: your queue sorted by SLA urgency, every @mention, and the replies that came in overnight.
Run it in our cloud. Or run it yourself.
Same product, same features, two deployments. Self-hosting isn’t a separate “Data Center” contract with its own sales cycle. It’s a priced add-on to the plan you already have.
Managed cloud
IncludedThe default. We run upgrades, backups, and monitoring; you point inbound email at it and invite your team.
- Live the same day, with no infrastructure work
- Same security controls: SSO, SCIM, audit log, SIEM export
- AI included with a bundled monthly quota
Self-hosted
+$20/agent/moThe whole platform on your infrastructure, for security reviews that won’t clear shared SaaS and teams that want the data in their walls.
- Airgap-compatible Helm chart with a signed, org-bound license
- Your data residency, your retention policy, your network perimeter
- Bring your own AI provider on your own credits, or disable AI entirely
- 20-agent minimum, billed annually
Built for internal IT, MSPs, and regulated environments. Start in the cloud and move on-prem later; it’s the same product and the same license. See the self-hosted edition →
The security questionnaire, mostly pre-answered.
The rows IT and security would send us are already answered “included, base plan.” The things questionnaires actually ask about, on every paid plan.
Read the trust overview- SAML SSO + OIDC sign-in + SCIM 2.0
- MFA (TOTP / SMS / recovery codes) + per-org IP allowlist
- Three audit streams (operational, auth, security) over NDJSON to your SIEM
- GDPR Article 17 erasure with a SHA-256 proof record
- Documented token rotation + encrypted secrets at rest
Honest about what we don’t have yet
No SOC 2 today
Audit tracking is in place; the report itself isn't done yet. We'll publish it when it exists, and won't claim it before.
No FedRAMP today
Self-hosted airgap supports authorization-boundary discussions; the certification is a separate workstream.
No public bug bounty yet
Email security@eventier.io for responsible disclosure, standard 90-day window.
How we compare
Simpler, faster, and more affordable than the incumbents
The capabilities internal teams actually need (SSO, approvals, audit, AI) without the Enterprise-tier upsell. Competitor columns reflect their highest non-Enterprise plan equivalent.
| Capability | EvenTier | Zendesk | Freshdesk | Jira SM |
|---|---|---|---|---|
| SSO (SAML / OIDC) | Every paid plan | Enterprise tier | Pro / Enterprise tier | Premium tier |
| Custom roles & permissions | Every paid plan | Enterprise tier | Add-on / higher tier | Higher tier |
| Approval workflows | Built in, multi-step | App / Sunshine | Higher tier | Built in |
| Audit log | Every paid plan | Enterprise tier | Enterprise tier | Premium tier |
| AI features | Bundled quota | Per-resolution add-on | Per-agent add-on | Premium add-on |
| Self-hosted / airgap | Helm chart | — | — | Data Center (custom) |
| Unlimited requesters | Always | Yes | Yes | Agent-based |
| Per-agent pricing | Flat $49, all features | $55–$169+/mo | $15–$95+/mo | $21–$77+/mo |
Questions teams ask before switching.
Why do teams switch from Freshservice or Zendesk?
Usually one renewal quote. The capabilities that pass security review (SSO, SCIM, audit logs, approvals) sit in Enterprise tiers there and in the base plan here. Same work, one flat $49 per agent.
How hard is it to move?
People first: bring users over with CSV import or SCIM in an afternoon. Assets import from CSV; knowledge base articles and requests go through the REST API. There's no one-click ticket importer yet. Most teams cut over at a quiet point and keep the old desk read-only for history.
Is it really every feature for $49?
Yes. The only metered add-ons are audit-log retention and AI tokens, both at flat monthly prices rather than per-agent. Self-hosting is the one priced add-on, at $20 per agent per month.
What happens when we grow?
Nothing changes except the agent count. There's no Enterprise tier waiting upstream: roles, SSO, audit, and approvals are already in your plan. If security requirements harden, move the same product on-prem.
Comparing a specific tool? Read the head-to-head breakdowns →
Early access opens August 2026
Be in the first wave.
Founding customers get a direct line to the team during setup, priority onboarding, and a real say in the roadmap. The first 10 lock in 15% off for life.
No card. We'll email you when your spot opens.